At CottageStays (“we,” “our,” or “us”), protecting your privacy and respecting your personal information is a priority. This Privacy Policy explains how personal information is collected, used, shared, and safeguarded when you visit our website, submit an inquiry, or book a stay with us.
By using this website or our services, you acknowledge and accept the practices outlined below.
1. Personal Information We Collect
We collect personal information to provide a smooth, secure, and enjoyable experience. This may include:
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Contact Information: Name, email address, phone number
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Booking Information: Dates of stay, number of guests, selected property
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Payment Information: Processed securely through trusted third-party payment providers
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Account Information (if applicable): Login details and saved preferences
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Technical Information: IP address, browser type, pages viewed, and time spent on the site through cookies or analytics tools
Personal information relates only to individuals and does not include business contact details used in a professional capacity.
2. How We Use Personal Information
Personal information is used to support our services and enhance your experience. This includes:
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Providing access to our website and services
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Managing inquiries, reservations, and bookings
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Communicating confirmations, updates, and service-related information
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Offering relevant products or services that may be of interest
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Improving website functionality, content, and future offerings
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Supporting customer satisfaction and ongoing communication
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Meeting legal and regulatory requirements
Consent for commercial electronic messages is collected separately, in accordance with Canada’s Anti-Spam Legislation (CASL).
3. Consent
Consent is provided at the time personal information is collected or when a new purpose is identified. Consent may be withdrawn at any time, subject to legal or contractual obligations, with reasonable notice.
By using CottageStays services, you agree to the use and sharing of personal information as described in this Privacy Policy.
4. Sharing of Information
Personal information may be shared responsibly and only when appropriate, including with:
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Service Providers assisting with bookings, payments, data hosting, or analytics
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Platform Partners when reservations are made through third-party platforms such as Airbnb or Vrbo, in accordance with their policies
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Legal or Regulatory Authorities where required by applicable laws
In the event of a business transition, such as a merger or acquisition, personal information may be transferred as part of that process with continued protection.
5. Cookies & Analytics
Cookies and similar technologies support website performance by:
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Recognizing returning visitors
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Saving preferences
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Understanding site usage and traffic patterns
Browser settings allow control over cookie preferences.
6. Safeguards & Data Protection
Appropriate administrative, technical, and physical safeguards are in place to protect personal information. Secure systems and trusted partners support responsible data handling.
While strong security measures are maintained, online data transmission operates within the standard risks associated with internet use.
7. Accuracy of Information
Personal information is maintained accurately and updated when necessary to support the intended purpose.
8. Access to Personal Information
Individuals may request access to their personal information or request updates to ensure accuracy. Requests are handled respectfully and within applicable legal guidelines. Updated information is shared with authorized third parties when required.
9. Data Retention
Personal information is retained for as long as necessary to fulfill its intended purpose or to meet legal and regulatory requirements. Secure disposal methods are applied once retention periods conclude.
10. Children’s Privacy
This website and our services are intended for individuals aged 18 and over. Personal information relating to minors is handled with care and addressed promptly when identified.
11. Third-Party Websites
Links to external websites are provided for convenience. Each third-party site operates under its own privacy practices, and we encourage reviewing their policies individually.
12. Updates to This Policy
This Privacy Policy may be updated periodically to reflect operational or legal changes. Revisions will appear on this page with an updated date. Continued use of the website reflects acceptance of the current version.
13. Questions or Contact
Questions or requests related to privacy may be submitted through the contact form on this website. We are happy to help and committed to transparency.
